Last updated: January 2026
CasaVoz.ai is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate assistant services. Please read this policy carefully to understand our practices regarding your personal data.
We collect information you provide directly, including: account information (name, email, phone number, company details); property and client data you input into our system; communication records and transcripts from AI interactions; payment information for billing purposes. We also automatically collect: device and browser information; IP addresses and location data; usage patterns and analytics; cookies and similar tracking technologies.
We use your information to: provide and improve our AI assistant services; process transactions and send related information; respond to your inquiries and provide customer support; send promotional communications (with your consent); analyze usage patterns to enhance our services; comply with legal obligations; protect against fraud and unauthorized access.
We do not sell your personal information. We may share your data with: service providers who assist in our operations; business partners with your consent; legal authorities when required by law; affiliated companies within our corporate group. All third parties are contractually obligated to protect your information and use it only for specified purposes.
We implement industry-standard security measures to protect your information, including: AES-256 encryption for data at rest and in transit; secure AWS data centers with SOC 2 compliance; regular security audits and penetration testing; access controls and authentication protocols; employee training on data protection. However, no method of transmission over the Internet is 100% secure.
We use cookies and similar technologies to: remember your preferences and settings; analyze site traffic and usage; personalize content and advertisements; enable certain features and functionality. You can control cookies through your browser settings, but disabling them may affect your experience with our services.
Depending on your location, you may have the right to: access your personal information; correct inaccurate data; delete your data (right to be forgotten); restrict or object to processing; data portability; withdraw consent. To exercise these rights, please contact us at privacy@casavoz.ai. We will respond within the timeframe required by applicable law.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When data is no longer needed, we securely delete or anonymize it. Certain information may be retained longer for legal, tax, or regulatory compliance purposes.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the 'Last updated' date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Team at privacy@casavoz.ai or through our contact page. For data protection inquiries in the EU, you may also contact our Data Protection Officer.